Happy Li Travel customer privacy notice

Happy Li Travel customer privacy notice
This privacy notice tells you what to expect us to do with your personal
information.
Our contact details
Email
customer.care@happylitravel-china.com

What information we collect, use, and why

We collect or use the following information to provide services and
goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Purchase or account history

• Health information (including dietary requirements, allergies and health conditions)

​

We also collect or use the following information to provide services and
goods, including delivery:

•  Health information

 

We collect or use the following information for the operation of

customer accounts and guarantees:

• Names and contact details

• Addresses

• Purchase history

 

We collect or use the following information for service updates or

marketing purposes:

• Names and contact details

 

Lawful bases
 

Our lawful bases for collecting or using personal information to provide
services and goods are:

• Consent

• Contract

• Legitimate interest

o We only collect sufficient information from individuals as is
necessary to provide them with safe holiday services to China.
 

Our lawful bases for collecting or using personal information for the
operation of customer accounts and guarantees are:

• Consent

• Contract

 

Our lawful bases for collecting or using personal information for service
updates or marketing purposes are:

• Consent

• Contract

Where we get personal information from

• People directly

 

How long we keep information

RETENTION SCHEDULE
All data provided by customers is deleted after one year

Who we share information with
Other organisations

• Organisations we’re legally obliged to share personal information

with

Sharing information outside the UK
Where necessary, we may transfer personal information outside of the
UK. When doing so, we comply with the UK GDPR, making sure
appropriate safeguards are in place. Please contact us for more
information.

Your data protection rights
Under data protection law, you have rights including:
 

Your right of access - You have the right to ask us for copies of your
personal data.

Your right to rectification - You have the right to ask us to rectify
personal data you think is inaccurate. You also have the right to ask us to
complete information you think is incomplete.
 

Your right to erasure - You have the right to ask us to erase your
personal data in certain circumstances.
 

Your right to restriction of processing - You have the right to ask us
to restrict the processing of your personal data in certain circumstances.
 

Your right to object to processing - You have the right to object to the
processing of your personal data in certain circumstances.
 

Your right to data portability - You have the right to ask that we
transfer the personal data you gave us to another organisation, or to you,
in certain circumstances.

 

Your right to withdraw consent – When we use consent as our lawful
basis you have the right to withdraw your consent.
 

You don’t usually need to pay a fee to exercise your rights. If you make a
request, we have one calendar month to respond to you.
 

To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.
How to complain
 

If you have any concerns about our use of your personal data, you can
make a complaint to us using the contact details at the top of this privacy
notice.

If you remain unhappy with how we’ve used your data after raising a
complaint with us, you can also complain to the ICO.
 

The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
 

Last updated
16 May 2024